TERMS & CONDITIONS

TERMS & CONDITIONS – ENGLISH

GENERAL

By visiting and/or purchasing from EG DAMGAARD, you agree to our "Terms & Conditions" and are bound to the following described on the page here and on our "Privacy Policy" page and our "Delivery & Returns" page on this website.

These terms and conditions apply to all users of this site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content. Please read these Terms & Conditions carefully before accessing or using our website. 

You may not use our products for any illegal or unauthorised purpose.

We reserve the right to refuse service to anyone for any reason at any time.

Eg Damgaard is a registered company in Denmark, CVR: 37536326 Eg, Kongsholmvej 2C, 3210 Vejby – DENMARK hello@egdamgaard.com 

SAFETY

It is safe to shop in our online shop. We use a verified payment server (Shopify), that encrypts all your card information with SSL (Secure Socket Layer) protocol. We or anyone else, will not have access to any card information you provide.

ACCURACY OF BILLING INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel items/orders purchased by a person or by a household.

You agree to provide correct, current, accurate and complete purchase and account information, for all purchases made at our store. 

PAYMENTS

You can use the following credit cards on our site:

Visa

Mastercard

American Express

Google Pay

Apple Pay

Shopify Payments

Prices are shown in either EUR, USD, DKK, – VAT & taxes are included in the prices.

Eg Damgaard does not take responsibility for any customs charges or holding/return fees on any goods held or charged during international delivery.

Costumers are encouraged to research the local taxes and rules of their delivery address before placing international orders. If you have any questions, please do not hesitate to contact us at orders@egdamgaard.com

DELIVERY TERMS

We offer delivery services to private households. Delivery is free on all orders within Europe. We offer worldwide shipping. Delivery times within Europe and International orders are 1-6 working days.

Eg Damgaard cannot be held accountable for delays in pre-orders/pre-production orders or any other type of external circumstances that warrants a delay. Should delays occur, customers are eligible for a 100% refund as per European laws.

We do not cover any fees or costs associated with International customs. We do not accept returns with custom fees attached to them.

RETURNS & EXCHANGES

We offer a 21 day refund or exchange policy. For use of your 21 day cancellation right these criteria has to be met:

– The product has not been worn or damaged in any way

– Sanitary labels must be intact

– The garment is still in its original packaging including hang tags, care labels and neck labels

– The product is in a pristine sellable condition, unless it was found to be faulty

– The product is returned within 21 days of arrival at the shipping destination.

You will receive your refund latest 7 days after it is received by Eg Damgaard.

An email will be sent as confirmation of the processed refund or exchange.

Please note that we will only exchange an item for another item of the same style. Only the size may be changed. 

Please note that we do not cover costs associated with returns and exchanges. We ask the customer to cover these costs with their local postal services. 

TO RETURN YOUR PRODUCT

To issue an exchange or return reply to your order confirmation email. 

Please state the reason for the return or exchange of products. If you have any questions, contact us via: hello@egdamgaard.com

Eg Damgaard are not responsible for the cost of delivery for returns. We recommend a tracked or signed for delivery service to ensure that the package reaches us.

We are not responsible for the non-delivery of returned goods to us. That includes damaged goods or missing/disappeared goods during transit.

CLAIMS

We offer a two year warranty on our products in accordance with EU laws. The warranty covers production flaws and does not cover any misuse of the product from the user.  A proof of purchase is needed, in order to use the warranty, in the form of a receipt or invoice. To claim a faulty product, please contact us at orders@egdamgaard.com.

Should a garment be faulty we will refund your order or exchange it for a new item in the same style. Return your product as stated above in the “To return your product” section. Feel free to contact us if you have questions regarding your claim: orders@egdamgaard.com.

We will get back to you within 24 hours.

HANDELSBETINGELSER – DANSK

Eg Damgaard er en registreret virksomhed i Danmark, CVR: 37536326 Eg, Kongsholmvej 2C, 3210 Vejby – DK hello@egdamgaard.com 

Når du handler hos os, accepterer du vores "Handelsbetingelser", som står beskrevet på denne side, samt vores leveringsbetingelser.

SIKKERHED

Det er 100% sikkert at handle med kort hos os, idet egdamgaard.com bruger en godkendt betalingsserver, der krypterer alle dine kortoplysninger med SSL (Secure Socket Layer) protokol. Dvs. at al kommunikation mellem vores betalingssystem og kortindehaveren foregår via en krypteret SSL forbindelse.

Vi eller andre uvedkommende har ikke mulighed for at se de data, der udveksles.

BETALINGER

Vi modtager følgende kredit kort på vores side:

Visa

Mastercard

American Express

Apple Pay

Shopify Payments

Paypal

Alle priser er i DKK, EUR & USD – Dansk moms er inkluderet i priserne. Eg Damgaard tager ikke ansvar for ekstra import moms/told i forbindelse med forsendelse af produkter eller produkter som er tilbageholdt ved internationale forsendelser.

Kunder er derfor opfordret til at undersøge regler ved forsendelser af internationale ordre. Beløbet på din ordre vil blive hævet når din ordre er sendt. Hvis du har spørgsmål til din ordre er du velkommen til at kontakte os på email orders@egdamgaard.com

LEVERINGSBETINGELSER

Vi tilbyder gratis levering til private husholdninger. Vi tilbyder gratis levering  i Europa. Vi leverer i Danmark, Europa og Internationalt mellem 1-6 hverdage.

RETURNERING & OMBYTNING

Vi tilbyder 21 dages retur og ombytning. For brug af din 21 dages returret skal følgende kriterier være mødt:

– Produktet må ikke være brugt eller skadet i nogen omfang

– All sanitets etiketter være intakte

– Produktet skal have dens originale indpakning, inklusiv hangtags, vaskeanvisninger og andre etiketter

– Produktet skal være i synlig god stand, medmindre der er fundet fejl ved produktet og det er årsagen for returneringen

– Produktet skal returneres inden 21 dage efter ankomst på leveringsadressen.

Du modtager din tilbagebetaling senest 7 dage efter vi har modtaget retur produktet.

En email vil blive sendt som bekræfter retur processen/ombytning af produktet. OBS: Vi bytter kun til en anden størrelse eller farve af samme produkt. 

RETURNERING AF DIN ORDRE

Send et svar på Ordre bekræftelsen du har modtaget i forbindelse med dit køb.  Du kan også sende en email til: hello@egdamgaard.com. Inkluder da ordre nummer og årsagen til bytning eller returnering af din ordre.

Vi er ikke ansvarlige for udgifter i forbindelse med returnering af produkter. Vi anbefaler at sende produktet med tracking, så du er sikker på at pakken kommer sikkert frem. 

FEJL & MANGLER

Der ydes to års reklamationsret i henhold til købeloven, omfattende fabrikations-og materialefejl, der konstateres ved varens normale anvendelse. Skade på produktet som er opstået af misbrug fra brugerens side, er ikke dækket af reklamationsretten.  

Såfremt reklamationsretten benyttes, skal varen returneres til os. Varen kan kun returneres.  Hvis du mod forventning skulle finde fejl på dit produkt skal du kontakte os på orders@egdamgaard.com

Hvis der er fejl ved et produkt tilbyder vi ombytning til nyt produkt af samme varenummer. Se overstående afsnit “Returnering af din ordre”. Kontakt os hvis du har spørgsmål vedrørende fejl og mangler: orders@egdamgaard.com  Vi svarer indenfor 24 timer.