DELIVERY & RETURNS – EG DAMGAARD

DELIVERY & RETURNS

WE SHIP WORLDWIDE.

We offer delivery services to private households.

Delivery is free on all orders within Europe.

Denmark: 1-2 working days

Europe: 2-6 working days

Switzerland: 2-6 working days // €8

USA + Rest of world: 3-8 working days // €18

 

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RETURNS & EXCHANGES:

We offer a 21 days full refund or exchange policy.

For use of your 21 day cancellation right these criteria has to be met:

  • The product has not been worn or damaged in any way.
  • Sanitary labels must be intact.
  • The garment is still in it´s original packaging including hang tags and care labels.
  • The product is in a sellable condition, unless it was found to be faulty.
  • Items bought on sale are also eligible for a full refund or exchange

You will receive your full refund 1-3 working days after it is received by Eg Damgaard. An email will be sent as confirmation of the processed refund or exchange.

 

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TO RETURN YOUR PRODUCT:

1. Send an email to: orders@egdamgaard.com stating exchange or return.

2. Pack the items you wish to return and ship them to us via post. Make sure your order number is included with the order you are returning.

3. Once we have received your exchange or return, we will issue a refund you will be notified via email.

 

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Eg Damgaard are not responsible for the cost of delivery for returns. We recommend a tracked or signed shipping/postal service to ensure that the package reaches us. We are not responsible for the non-delivery of goods.

We do not cover the costs of the return and we ask our customers to use their own local postal services. 

FOR ANY QUESTIONS, EMAIL US AT ORDERS@EGDAMGAARD.COM – WE ARE HAPPY TO HELP AND WILL ANSWER WITHIN 24 HOURS.